Currently, Popmoney is only available for use between Eligible Transaction Accounts and registered users residing in the United States.
For details, see the Security Policy at popmoney.com/security.
We verify your account to provide an extra level of assurance that the Eligible Transaction Account is actually your account or an account that you are authorized to use.
Note: The information you need in order to verify your account is available on an account statement from your financial institution (such as your transaction history in online banking). Account confirmation transactions are identified with "Popmoney.com" and "Trialcredit", "Trialdebit" or similar wording in the description.
To confirm your account, we will make two small deposits, of less than one dollar each into and from your account. The withdrawal is the sum total of the two deposits we made. The deposits and withdrawal will appear on your monthly statement from your financial institution, which will be available to view online or in your mail with "Popmoney.com" and "Trialcredit", "Trialdebit" or similar wording in the description
This information can be found on your statement and will be used to verify your account.
— Look at the statement from your financial institution, either online or one that is mailed to you.
— Call your financial institution and ask for the verification deposit amounts.
Note: The deposit amounts are identified “Popmoney.com” and “Trialcredit,” “Trialdebit” or similar wording in the description The description of the deposits may vary slightly, but should contain some indicator that the deposits are for an account confirmation.
While verification transactions usually show up in two to three business days, in rare instances it can take up to a month for the bank account confirmation deposits and withdrawal to appear on your statement. The account confirmation deposits and withdrawal are identified with “Popmoney.com” and “Trialcredit,” “Trialdebit” or similar wording in the description. The description of the deposits may vary slightly, but should contain some indicator that the deposits are for an account confirmation.
Some other ways that you can get this information are to check your account statement online or to call your financial institution and ask for the confirmation deposit amounts.
The routing number is a publicly available number that identifies your financial institution for payment processing through the check and electronic payments network. You must provide both your financial institution's routing number and your account number, both of which can usually be found on the bottom of a check from your account.
Usually you can find this number on a check or deposit slip from your Eligible Transaction Account. Look for the nine-digit number between these symbols . If you cannot find the routing number, call your financial institution and ask for it. This number must be valid to successfully add an Eligible Transaction Account to your Popmoney profile.
Your account number uniquely identifies the Eligible Transaction Account you have at your financial institution. We must have both your financial institution's routing number and your account number. You can find this number at the bottom of your check or deposit slip. If you cannot find the account number, call your financial institution. This number must be valid to successfully add an Eligible Transaction Account to your Popmoney profile.
Go to My Profile to change your payment account information or to use a different payment account.
It's important to keep your payment account information up-to-date so that we can process your payments.
We use your email address to send you messages that are relevant to your Popmoney service activity.
For example, you may receive an email message when you successfully sign up for Popmoney, change your password or your address, or if there is a problem processing a payment.
Verification of your email address and phone number is required for security reasons. Entering the correct verification codes ensures that you have access to the email address and phone number provided. You may also be asked to verify your phone number in the future in order to receive payments.
There is no fee assessed by Popmoney to receive and deposit a payment into your Eligible Transaction Account.
Yes. You have 10 days from the date you receive the payment notification to provide your Eligible Transaction Account information.
If your bank or credit union offers Popmoney, you can deposit payments directly through their online banking site. If your bank or credit union does not offer Popmoney, please provide your account information at Popmoney.com. Your money will be sent to the account you specify.
To find out if your financial institution offers Popmoney, visit our Participating Banks listing at popmoney.com/participating-banks.
Automatic Deposit is the easiest and fastest way to receive your payments. After you create a profile at Popmoney.com and provide your Eligible Transaction Account information, you can choose to receive all future payments to that account by enabling Automatic Deposit. Once it is enabled, there's nothing more for you to do - Popmoney will automatically send all your payments into your selected Eligible Transaction Account. If Automatic Deposit is not selected, you will need to visit Popmoney.com any time you receive a notification to manually tell the system to deposit the money to which Eligible Transaction Account. You can edit Automatic Deposit settings in My Profile.
Your funds will be available in as early as one business day (depending on the speed chosen by the sender) from the date that you provide your Eligible Transaction Account information. You will receive a confirmation email when the credit is sent to your bank account with the date the funds will be in your account. Please check your financial institution's policy on funds availability.
When you receive your Eligible Transaction Account statement, the payments sent to you through Popmoney usually appear as electronic deposits (similar to ATM deposits).
Note: In some cases, the payments appear on your Eligible Transaction Account statement just like your other checks. However, the sequence numbers on these transactions are typically higher than the sequence numbers on your checks.
If you are expecting a payment and you do not see it in your Incoming Payments, this is most likely because you have not added the email address or mobile number to which the payment was sent to your profile. Have you added this email address or mobile number? If not, go to My Profile to add and verify it. Once you are done, you will be able to see the payment immediately.
As a security precaution, senders provide your mobile number when they schedule a payment. You need to verify access to this mobile number in order to confirm your identity and receive the funds.
Do not attempt to deposit this payment! The funds will be returned to the sender if you are unable to verify access to your mobile phone. Instead, please ask the sender to edit the mobile number by clicking Activity and editing the transaction.
There are two reasons why Automatic Deposit may not work for incoming payments:
— The payment was sent to an email address or mobile number not currently in your Popmoney profile. Please click My Profile to add and verify additional email addresses or mobile numbers.
— Also, as an extra security precaution, the sender is sometimes required to provide your mobile number when they schedule the payment; you need to verify access to this mobile number in order to receive the payment, even though you have Automatic Deposit enabled.
You have 10 days from the send date to provide your Eligible Transaction Account information. When a payment expires, the funds are returned to the sender. Please contact your sender to request another payment if you still wish to receive the funds.
If the sender sends the money using your email address or mobile phone number, you will receive an email or text message with instructions on how to deposit the payment into your Eligible Transaction Account. If the sender uses your Eligible Transaction Account information, the money will be deposited directly into your Eligible Transaction Account. In that case, you will only receive a notification if the sender enters an optional message when submitting the payment.
Your primary email address will be the email address used for all communications with Popmoney.
By adding multiple email addresses or mobile numbers, you can receive payments made to them. For example, this is helpful for individuals who have separate email addresses or mobile numbers for personal friends and work colleagues.
Automatic Deposit is the easiest and fastest way to receive money. It allows you to designate one Eligible Transaction Account into which payments from all participating financial institutions will be automatically deposited. Once turned on, there's nothing more for you to do – you will be notified of incoming payments via email or text message, the payment will be sent into your designated Eligible Transaction Account. You can edit Automatic Deposit settings in My Profile.
You may be able to access Popmoney at multiple financial institutions. If you have enabled Automatic Deposit for the same email address or mobile number at more than one site, then the most recent Automatic Deposit setting will be in effect, overriding any previous Automatic Deposit settings associated with that particular email address or mobile number.
Below is a list of all the possible payment statuses and their definitions:
On Hold: The payment was placed on hold because the sender failed verification when attempting to schedule the payment.
Pending: The payment is being processed and the funds will be deposited into your Eligible Transaction Account in approximately one to three business days depending on the type of payment and the delivery speed selected by the sender.
In Progress: The funds are en route and will be deposited into your Eligible Transaction Account in approximately 1 to 3 business days, depending on the type of payment and delivery speed selected by the sender.
Failed: A payment may fail due to one of the following reasons:
– You are unable to validate access to the mobile phone as provided by the sender.
– The funds could not be deposited into the Eligible Transaction Account provided by you.
Stopped: The sender stopped the payment after the send date.
Cancelled: You cancelled a payment in the past before the send date.
Expired: You have ten days from the send date to provide instructions on where to deposit the payment, after which the payment expires and the funds are returned to the sender's Eligible Transaction Account.
Completed: The payment has successfully been deposited into your Eligible Transaction Account.
A payment may fail for one of the following reasons:
– The recipient is unable to validate access to the mobile phone or email address provided by the sender.
– The funds could not be deposited into the Eligible Transaction Account provided by the recipient.
– There are insufficient funds in the Eligible Transaction Account to cover the amount of the payment.
For help with a specific payment, please contact Popmoney customer care at 877-675-6378. Please include the email address or mobile number at which you received the payment notification, as well as the details of the payment. Please do not include any sensitive information such as your Eligible Transaction Account number in your email.
For questions or issues regarding accessing your Popmoney profile, please contact Popmoney customer care at 877-675-6378.
Please ask the Sender to go to their Popmoney Activity to Cancel this transaction and re-send it using the right email address or mobile number. If they cannot cancel the transaction please ask them to call Popmoney support 877-675-6378.
For any additional questions or issues, please contact Popmoney Customer care at 877-675-6378.
Our customer support hours are daily from 9 a.m. to 9 p.m. ET.