»

Need Help?

Below is a list of frequently asked questions for each tab within the Popmoney application. Please click on names of the tabs listed below to see the questions for that tab. If you need help using popmoney.com to send and receive money, email customer support at support@popmoney.com. If you have other feedback on popmoney.com that you would like to share, please send an email to feedback@popmoney.com
Skip to Main

General Questions

Privacy & Security

Signing Up

Sending Money

Receiving Money

Requesting Money

Paying a Request

Making Donation

Contacts

My Profile

Activity

Help


General Questions

Privacy & Security

Signing Up

  • Why do I have to verify my Eligible Transaction Account?
  • How does bank account verification work?
  • Where can I find my deposit amounts for account verification?
  • What should I do if I don't have any verification amounts on my monthly statement?
  • What happens after I enter all of my information?
  • Why do you verify my identity?
  • What kind of payment accounts can I use with Popmoney?
  • Can I use multiple Eligible Transaction Accounts to send money from?
  • What is my routing number and why do you need it?
  • How can I find my routing number?
  • What is my account number?
  • How can I change my payment account information after I sign up for Popmoney?
  • Why do you need my email address?
  • Do you give my email address to any other company?
  • Why do I need to verify my email address and phone number?
  • Back to the Top

Sending Money

  • How do payments show up on my account statement?
  • What are the different ways I can send money to someone?
  • What types of accounts can I use to send money from?
  • When will the recipient receive the funds?
  • When will funds be deducted from my account?
  • Why do I have limits on my payments?
  • How much does it cost to send money?
  • Why am I asked to enter a message to the contact?
  • Why are some of my contact options missing from the list while sending money?
  • Can I cancel a payment?
  • How do I add a contact?
  • Can I edit or cancel a recurring payment plan?
  • What are the different scheduled payment statuses?
  • Can I edit or cancel a future–dated payment?
  • Back to the Top

Receiving Money

Requesting Money

Paying a Request

  • How am I notified of a Request?
  • How do I pay a Request?
  • What account can I use to pay the request?
  • When will the requestor receive the money?
  • How long do I have to pay the Request?
  • How much can I pay?
  • Back to the Top

Making Donation

Contacts

My Profile

  • What is a primary email address?
  • Why would I want to add multiple email addresses or mobile numbers that I own?
  • What is Automatic Deposit?
  • Why is there an exception to my Automatic Deposit Setting?
  • Back to the Top

Activity

  • What does the “Payment Status” mean?
  • Why did my transaction fail?
  • Can I stop a payment after the send date?
  • Where can I view and edit future–dated payments and recurring payment plans?
  • What are the different statuses of a Request that I send?
  • Back to the Top

Help

true