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Need Help?

Below is a list of frequently asked questions for each tab within the Popmoney application. Please click on names of the tabs listed below to see the questions for that tab. If you need help using popmoney.com to receive money, email customer support at support@popmoney.com. If you have other feedback on popmoney.com that you would like to share, please send an email to feedback@popmoney.com
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General Questions

Privacy & Security

Signing Up

Receiving Money

My Profile

Activity

Help


General Questions

Privacy & Security

Signing Up

  • Why do I have to verify my Eligible Transaction Account?
  • How does bank account verification work?
  • Where can I find my deposit amounts for account verification?
  • What should I do if I don't have any verification amounts on my monthly statement?
  • What happens after I enter all of my information?
  • Why do you verify my identity?
  • What is my routing number and why do you need it?
  • How can I find my routing number?
  • What is my account number?
  • How can I change my payment account information after I sign up for Popmoney?
  • Why do you need my email address?
  • Do you give my email address to any other company?
  • Why do I need to verify my email address and phone number?
  • Back to the Top

Receiving Money

My Profile

  • What is a primary email address?
  • Why would I want to add multiple email addresses or mobile numbers that I own?
  • What is Automatic Deposit?
  • Why is there an exception to my Automatic Deposit Setting?
  • Back to the Top

Activity

  • What does the “Payment Status” mean?
  • Why did my transaction fail?
  • Back to the Top

Help

Reset Password

Enter the email address that you use to log in to Popmoney.com.
 
 
 
 

Customer Support

877-675-6378
9 a.m. to 9 p.m. ET

Need Help?

Below is a list of frequently asked questions for each tab within the Popmoney application. Please click on names of the tabs listed below to see the questions for that tab. If you need help using popmoney.com to receive money, email customer support at support@popmoney.com. If you have other feedback on popmoney.com that you would like to share, please send an email to feedback@popmoney.com
Skip to Main

General Questions

Privacy & Security

Signing Up

Receiving Money

My Profile

Activity

Help


General Questions

Privacy & Security

Signing Up

  • Why do I have to verify my Eligible Transaction Account?
  • How does bank account verification work?
  • Where can I find my deposit amounts for account verification?
  • What should I do if I don't have any verification amounts on my monthly statement?
  • What happens after I enter all of my information?
  • Why do you verify my identity?
  • What is my routing number and why do you need it?
  • How can I find my routing number?
  • What is my account number?
  • How can I change my payment account information after I sign up for Popmoney?
  • Why do you need my email address?
  • Do you give my email address to any other company?
  • Why do I need to verify my email address and phone number?
  • Back to the Top

Receiving Money

My Profile

  • What is a primary email address?
  • Why would I want to add multiple email addresses or mobile numbers that I own?
  • What is Automatic Deposit?
  • Why is there an exception to my Automatic Deposit Setting?
  • Back to the Top

Activity

  • What does the “Payment Status” mean?
  • Why did my transaction fail?
  • Back to the Top

Help

Session Timeout Warning

log out