Visit the Fees page at popmoney.com/fees for information.
Currently, Popmoney is only available for use between Eligible Transaction Accounts and registered users residing in the United States.
For details, see the Security Policy at popmoney.com/security.
For information on how your personal information may be used, please see the Privacy Policy at popmoney.com/privacy.
For information on how your personal information may be used, please see the Privacy Policy at popmoney.com/privacy and Terms of Use at popmoney.com/terms.
In order to process your transactions, we may share a small amount of personal information about you with the receiver identified in your payment Instructions, including your name, email address, telephone number and anything you type into the "message" field. However, the Popmoney Personal Payments Service Terms of Use require a person who receives information about another person through the Service to keep the information confidential and only use it in connection with the Service. For more information about how your personal information may be used, please see the Privacy Policy popmoney.com/privacy and Terms of Use popmoney.com/terms.
We verify your account to provide an extra level of assurance that the Eligible Transaction Account is actually your account or an account that you are authorized to use.
Note: The information you need in order to verify your account is available on an account statement from your financial institution (such as your transaction history in online banking). Account confirmation transactions are identified with "Popmoney.com" and "Trialcredit", "Trialdebit" or similar wording in the description.
To confirm your account, we will make two small deposits, of less than one dollar each into and from your account. The withdrawal is the sum total of the two deposits we made. The deposits and withdrawal will appear on your monthly statement from your financial institution, which will be available to view online or in your mail with "Popmoney.com" and "Trialcredit", "Trialdebit" or similar wording in the description
This information can be found on your statement and will be used to verify your account.
— Look at the statement from your financial institution, either online or one that is mailed to you.
— Call your financial institution and ask for the verification deposit amounts.
Note: The deposit amounts are identified “Popmoney.com” and “Trialcredit,” “Trialdebit” or similar wording in the description The description of the deposits may vary slightly, but should contain some indicator that the deposits are for an account confirmation.
While verification transactions usually show up in two to three business days, in rare instances it can take up to a month for the bank account confirmation deposits and withdrawal to appear on your statement. The account confirmation deposits and withdrawal are identified with “Popmoney.com” and “Trialcredit,” “Trialdebit” or similar wording in the description. The description of the deposits may vary slightly, but should contain some indicator that the deposits are for an account confirmation.
Some other ways that you can get this information are to check your account statement online or to call your financial institution and ask for the confirmation deposit amounts.
We verify your information with a consumer credit reporting agency or via other verification methods for your security and protection. This verification process does not affect your credit report, your credit rating, or your credit worthiness. We use this process to verify the information you send to us. Please see the Privacy Policy for additional reasons we may use your personal information.
You can use any Eligible Transaction Account. An “Eligible Transaction Account” is a transaction account from which your payments will be debited, your Popmoney Service fees will be automatically debited, or to which payments and credits to you will be credited. Today, you can send money from a direct deposit account (like a checking account or money market account) or a debit card account (you cannot send money from a credit card account today). You can deposit money into a direct deposit account (like a checking account or money market account) or certain types of debit cards (you cannot deposit money using a credit card account today).
Yes, Popmoney supports the use of multiple payment accounts.
The routing number is a publicly available number that identifies your financial institution for payment processing through the check and electronic payments network. You must provide both your financial institution's routing number and your account number, both of which can usually be found on the bottom of a check from your account.
Usually you can find this number on a check or deposit slip from your Eligible Transaction Account. Look for the nine-digit number between these symbols . If you cannot find the routing number, call your financial institution and ask for it. This number must be valid to successfully add an Eligible Transaction Account to your Popmoney profile.
Your account number uniquely identifies the Eligible Transaction Account you have at your financial institution. We must have both your financial institution's routing number and your account number. You can find this number at the bottom of your check or deposit slip. If you cannot find the account number, call your financial institution. This number must be valid to successfully add an Eligible Transaction Account to your Popmoney profile.
Go to My Profile to change your payment account information or to use a different payment account.
It's important to keep your payment account information up-to-date so that we can process your payments.
We use your email address to send you messages that are relevant to your Popmoney service activity.
For example, you may receive an email message when you successfully sign up for Popmoney, change your password or your address, or if there is a problem processing a payment.
For information on how your personal information may be used, please see the Privacy Policy.
Verification of your email address and phone number is required for security reasons. Entering the correct verification codes ensures that you have access to the email address and phone number provided. You may also be asked to verify your phone number in the future in order to send and receive payments.
When you receive your Eligible Transaction Account statement, the payments made through Popmoney usually appear as electronic withdrawals (similar to ATM withdrawals).
Note: In some cases, the payments appear on your Eligible Transaction Account statement just like your other checks. However, the sequence numbers on these transactions are typically higher than the sequence numbers on your checks. If you sent money using a Visa Debit card, the transaction will appear on your statement as “PURCHASE VMT Merchant Visa Transfer” or “ATM POPMONEY”.
You can send money using a recipient's:
email address: your contact will receive an email with instructions on how to direct the payment into his or her Eligible Transaction Account
mobile number: a text message will be sent to the recipient with instructions on how to direct the payment into his or her Eligible Transaction Account. If the recipient does not respond to the payment notification after 3 days, a reminder text message will be sent reminding him/her to act on the payment notification.
Eligible Transaction Account information (routing and account number): money will be directly deposited into your contact's Eligible Transaction Account. You will also have the option to send the contact an email.
You may use any Eligible Transaction Account.
The timing to receive the funds depends on the type of account used to make the payment. The delivery speed will be displayed when you schedule the payment. It could take additional time if your contact has not used Popmoney or will have to log in and accept the payment.
If you are sending the payment notification through email and your contact wants to collect the funds into an Eligible Transaction Account; s/he must provide his/her Eligible Transaction Account information by 5 p.m. Pacific Time in order to receive the funds the next business day.
If you make a payment before 5 p.m. Pacific Time on a business day, then the funds will be debited from your Eligible Transaction Account. on the same day. You should see the transaction on your financial institution statement, the following day. If you make a payment after 5 p.m. Pacific Time or on a non-business day, the funds will be debited from your Eligible Transaction Account on the next business day.
If you use a debit card to make a payment, the funds will be debited from your account immediately.
For your protection, limits have been created on how much money and how many payments can be sent during various time periods. Please click the icon next to the Amounts field to view your available limits.
Please visit the Fees page at popmoney.com/fees to view the Popmoney fee schedule.
A personal message gives the contact the confidence that s/he is receiving the payment from someone they know. It is also an opportunity for you to communicate the purpose of the payment to your contact.
For your protection, payments to your contact's Eligible Transaction Account or email addresses may be placed on hold or suspended for various reasons. If this occurs, then you may not send money to these accounts. For example, if you fail verification when attempting to send money to them, this would result in a hold. Please follow the instructions provided to lift the hold.
Yes. You may cancel a payment anytime before or on the send date, until the payment has begun processing. Your contact will be notified if you cancel a payment after a payment notification has been sent.
There are two ways to add a contact:
Click on the Contacts tab and click on the Add Contact button. Enter the required fields and click Save.
Type in the name in the “To” field of Send Money page. You will be prompted with options to add the person's contact information. Complete the required information to create a contact.
Yes, you can edit or cancel the next payment anytime before the send date, or the entire recurring payment plan at anytime. For the next payment, you can edit the Send Date, Amount, Subject Line, and Personal Message, without affecting the rest of the payment plan. For the entire recurring payment plan, you can edit the same fields as well as the Frequency and Duration.
These are the possible statuses for a scheduled payment or payment plan:
Pending: The payment has been scheduled. It will be processed per your instructions when the send date arrives.
Completed: The payment has successfully been deposited into the account.
Cancelled: The payment or payment plan was cancelled.
On Hold: The payment or payment plan was placed on hold because the sender failed verification when attempting to schedule it. Please call 877-675-6378 to remove the hold.
Yes, you can edit or cancel a future-dated payment any time before the payment is processed. You can only edit certain fields, which include Send Date, Amount, Subject Line, Personal Message, and My Notes. You can also stop a payment anytime after the send date, provided the sender's Eligible Transaction Account has not been debited.
If the sender's account has been debited and the recipient's account has not been credited, you can do a Stop Payment. A Stop Payment fee may be applied. To stop a payment, go to Activity and click the Stop Payment button. You will not see the Stop Payment button when the option is no longer available.
There is no fee assessed by Popmoney to receive and deposit a payment into your Eligible Transaction Account. Popmoney fees may apply for sending payments or requesting money. Visit the Fees page at popmoney.com/fees
No. You can add multiple Eligible Transaction Account to your profile at Popmoney.com. For each payment you receive, you can choose which Eligible Transaction Account the money will be deposited into. For more information about what types of accounts are eligible, please see the Popmoney Terms of Use at popmoney.com/terms.
Yes. You have 10 days from the date you receive the payment notification to provide your Eligible Transaction Account information.
If your bank or credit union offers Popmoney, you can deposit payments directly through their online banking site. If your bank or credit union does not offer Popmoney, please provide your account information at Popmoney.com. Your money will be sent to the account you specify.
To find out if your financial institution offers Popmoney, visit our Participating Banks listing at popmoney.com/participating-banks.
Automatic Deposit is the easiest and fastest way to receive your payments. After you create a profile at Popmoney.com and provide your Eligible Transaction Account information, you can choose to receive all future payments to that account by enabling Automatic Deposit. Once it is enabled, there's nothing more for you to do - Popmoney will automatically send all your payments into your selected Eligible Transaction Account. If Automatic Deposit is not selected, you will need to visit Popmoney.com any time you receive a notification to manually tell the system to deposit the money to which Eligible Transaction Account. You can edit Automatic Deposit settings in My Profile.
Your funds will be available in as early as one business day (depending on the speed chosen by the sender) from the date that you provide your Eligible Transaction Account information. You will receive a confirmation email when the credit is sent to your bank account with the date the funds will be in your account. Please check your financial institution's policy on funds availability.
When you receive your Eligible Transaction Account statement, the payments sent to you through Popmoney usually appear as electronic deposits (similar to ATM deposits).
Note: In some cases, the payments appear on your Eligible Transaction Account statement just like your other checks. However, the sequence numbers on these transactions are typically higher than the sequence numbers on your checks.
If you are expecting a payment and you do not see it in your Incoming Payments, this is most likely because you have not added the email address or mobile number to which the payment was sent to your profile. Have you added this email address or mobile number? If not, go to My Profile to add and verify it. Once you are done, you will be able to see the payment immediately.
As a security precaution, senders provide your mobile number when they schedule a payment. You need to verify access to this mobile number in order to confirm your identity and receive the funds.
Do not attempt to deposit this payment! The funds will be returned to the sender if you are unable to verify access to your mobile phone. Instead, please ask the sender to edit the mobile number by clicking Activity and editing the transaction.
There are two reasons why Automatic Deposit may not work for incoming payments:
— The payment was sent to an email address or mobile number not currently in your Popmoney profile. Please click My Profile to add and verify additional email addresses or mobile numbers.
— Also, as an extra security precaution, the sender is sometimes required to provide your mobile number when they schedule the payment; you need to verify access to this mobile number in order to receive the payment, even though you have Automatic Deposit enabled.
You have 10 days from the send date to provide your Eligible Transaction Account information. When a payment expires, the funds are returned to the sender. Please contact your sender to request another payment if you still wish to receive the funds.
If the sender sends the money using your email address or mobile phone number, you will receive an email or text message with instructions on how to deposit the payment into your Eligible Transaction Account. If the sender uses your Eligible Transaction Account information, the money will be deposited directly into your Eligible Transaction Account. In that case, you will only receive a notification if the sender enters an optional message when submitting the payment.
You can request money from someone using their:
name and email address: your contact will receive an email with instructions on how to pay the request;
name and mobile number: a text message will be sent to the recipient on your behalf with instructions on how to pay the request.
The person you requested money from will has to sign up with Popmoney, if not registered already.
Once he/she has signed up successfully and pays against the Request, you should receive the payment within three business days. The payment will be deposited into the Eligible Transaction Account you selected when sending the request.
For your protection, limits have been created on the number and value of requests that can be sent during various time periods. Please click the icon next to the Amounts field to view your available limits.
Please click on the Fees link popmoney.com/fees in the footer to view the Popmoney fee schedule.>
No. A fee will be deducted only if you receive a payment. No fee will be charged if the request is not paid.
A personal message gives someone the confidence that they are receiving the request from someone they know. It is also an opportunity for you to communicate the purpose of your request to the contact.
Yes. A request you make to another person to send you money via Popmoney can be cancelled if the request recipient has not yet initiated the payment.
A recipient can pay a request with any Eligible Transaction Account. Please visit the Terms of Use at popmoney.com/terms for more information on Eligible Transaction Accounts.
Any request you send will be valid for 30 days. After 30 days, the recipient will no longer see the request and will not be able to make a payment against that request.
name and email address: your contact will receive an email with instructions on how to pay the request.
The person you requested money from has to sign up with Popmoney, if not registered already.
Once he/she has signed up successfully and pays against the request, you should receive the payment within three business days. The payment will be deposited into the Eligible Transaction Account you selected when sending the request.
Please click on the Fees link in the footer to view the Popmoney fee schedule.
A recipient can pay a request with any Eligible Transaction Account. Please visit the Terms of Use for more information on Eligible Transaction Accounts.
Any request you send will be valid for 30 days. After 30 days, the recipient will no longer see the request and will not be able to make a payment against it.
When a user requests money, you will receive an email or text message with instructions on how to pay the Request.
If you use Popmoney at your bank, log into your bank's online website and find Popmoney. The Request will appear in your To Do list where you can then pay it.
If you'd like to pay the Request here at Popmoney.com, click on the "Pay Request / Invoice" link on the Popmoney home page and follow the instructions to sign up. In the sign up form, make sure to enter the email address or mobile number, where you received the Request. Once you've signed up and logged in, the Request will appear in your To Do list. At that point, you can add an eligible account to pay the Request.
Requests can be paid with a U.S. bank account or a debit card issued by a U.S. financial institution. If you are paying with a bank account, the ownership of the account must be verified before the payment is sent. Some requests may not be eligible to be paid with a debit card.
Once you have paid, it will take 1-3 business days for the requestor to receive your payment. The money will be deposited into the requestor's bank account that he/she provided when initiating the Request.
All Requests are valid for 30 days. After 30 days, the Requests expire and they will no longer show in your To Do list.
You can pay up to the amount requested or up to the limit you are allowed to send. You cannot pay an amount higher than that.
If the Request is open (no amount specified), then you will be able to pay up to the limit the requestor is allowed to receive or the limit you are allowed to send. Some Requests may be fixed and so you may not be able to change the payment amount at all.
You may use any Eligible Transaction Account. An "Eligible Transaction Account" is a transaction account from which your donations will be debited. Today, you can send money from a direct deposit account (like a checking account or money market account) or a debit card account (you cannot send money from a credit card account today).
The timing to receive the funds depends on the type of Eligible Transaction Account used to make the donation. The delivery speed will be displayed when you schedule the donation. Donations are normally received within one to three business days.
For your protection, limits have been established on how much money and how many donations can be sent during various time periods. Please click the icon next to the Amounts field once logged into your account to view your available limits.
There is no fee charged to the donor when you donate to a non-profit organization that is in the Popmoney directory.
Yes. You may cancel a donation any time until the processing of the Payment (please see the Popmoney Terms of Use Agreement for more information). The charity will be notified if the donation is canceled.
When you make a donation, you will see an option to make it recurring. You can choose a start date and select from one of the reoccurring schedule options shown.
Any receipt needed for tax purposes will come directly from the charitable organization. Please contact the charitable organization you donated to, for more information.
You can make your donation from either site and there is no difference in fee structure. Popmoney is happy to provide you multiple channels and you may use as per your convenience.
The information you provide for a contact determines how the payment you send to them will be processed and/or how they will be notified.
Name and email address: Your contact will receive an email with instructions on how to direct the payment into their Eligible Transaction Account.
Name and mobile number: A text message will be sent to the recipient on your behalf with instructions on how to direct the payment into his or her Eligible Transaction Account. If the recipient does not respond to the payment notification after three days, a reminder text message will be sent on your behalf to the recipient reminding them to act on the payment notification.
Eligible Transaction Account (routing and account number) information: The money will be directly deposited into your contact's Eligible Transaction Account. You'll also have the option to send the contact an email.
For your protection, payments to your contacts' accounts, mobile numbers and email addresses may be placed on hold or suspended for security reasons. For example, if you fail verification when attempting to send money to them, this would result in a hold. Please call 877-675-6378 to remove a hold or suspension.
Your primary email address will be the email address used for all communications with Popmoney.
By adding multiple email addresses or mobile numbers, you can receive payments made to them. For example, this is helpful for individuals who have separate email addresses or mobile numbers for personal friends and work colleagues.
Automatic Deposit is the easiest and fastest way to receive money. It allows you to designate one Eligible Transaction Account into which payments from all participating financial institutions will be automatically deposited. Once turned on, there's nothing more for you to do – you will be notified of incoming payments via email or text message, the payment will be sent into your designated Eligible Transaction Account. You can edit Automatic Deposit settings in My Profile.
You may be able to access Popmoney at multiple financial institutions and at support@popmoney.com If you have enabled Automatic Deposit for the same email address or mobile number at more than one site, then the most recent Automatic Deposit setting will be in effect, overriding any previous Automatic Deposit settings associated with that particular email address or mobile number.
Below is a list of all the possible payment statuses and their definitions:
On Hold: The payment was placed on hold because the sender failed verification when attempting to schedule the payment. To remove the hold call 877-675-6378.
Pending: If this is a payment you sent, the recipient was notified of this payment. The funds will be withdrawn from your Eligible Transaction Account the same day the payment was initiated. If this is a payment you will receive, the payment is being processed and the funds will be deposited into your Eligible Transaction Account in approximately one to three business days depending on the type of payment and the delivery speed selected by the sender.
In Progress: If this is a payment you sent, the recipient was notified of this payment and the payment is being processed. If this is a payment you will receive, the funds are en route and will be deposited into your Eligible Transaction Account in approximately 1 to 3 business days, depending on the type of payment and delivery speed selected by the sender.
Failed: A payment may fail due to one of the following reasons:
– The recipient is unable to validate access to the mobile phone as provided by the sender.
– The funds could not be deposited into the Eligible Transaction Account provided by the recipient.
– There are insufficient funds in the Eligible Transaction Account to cover the amount of the payment.
Stopped: The sender stopped the payment after the send date. The funds are returned to the sender's Eligible Transaction Account.
Cancelled: The sender cancelled the payment before the send date.
Expired: The recipient has ten days from the send date to provide instructions on where to deposit the payment, after which the payment expires and the funds are returned to the sender's Eligible Transaction Account.
Completed: The payment has successfully been deposited into the recipient's Eligible Transaction Account.
A payment may fail for one of the following reasons:
– The recipient is unable to validate access to the mobile phone or email address provided by the sender.
You can stop a payment anytime after the send date if the payment has not been processed for payment into the recipient's Eligible Transaction Account. To stop a payment, go to Activity and click the Stop Payment button. If you do not see the Stop Payment button, then the Stop Payment option is no longer available.
To view or edit future–dated payments and recurring payment plans, just click on the Scheduled Payments tab.
These are the different statuses that appear for money requests that you send.
Paid: The recipient of your request has paid your request and the money has been credited into your Eligible Transaction Account. For a group request, the status will show how many recipients have paid.
Unpaid: The recipient of your request has not paid yet. It is also possible that the recipient might have already acted on your request, but the payment is not complete yet. It takes up to 3 business days for the payment to be credited to your account.
Cancelled: You cancelled the request before the recipient paid. The recipient was notified that you are no longer requesting the money.
Expired: Your request has expired. The recipient will no longer be able to make a payment against this Request.
Rejected: The recipient of your request has declined your request to pay. Your request has been removed from the recipient's view and will no longer be able to make a payment.
For help with a specific payment, please contact Popmoney customer carecare at 877-675-6378, or through email at support@popmoney.com. Please include the email address or mobile number at which you received the payment notification, as well as the details of the payment. Please do not include any sensitive information such as your Eligible Transaction Account number in your email.
For questions or issues regarding accessing your Popmoney profile, please contact Popmoney customer care at 877-675-6378, or through email at support@popmoney.com.
Please ask the Sender to go to their Popmoney Activity to Cancel this transaction and re-send it using the right email address or mobile number. If they cannot cancel the transaction please ask them to call Popmoney support 877-675-6378.
For any additional questions or issues, please contact Popmoney Customer care at 877-675-6378, or through email at support@popmoney.com.
Our customer support hours are daily from 9 a.m. to 9 p.m. ET.